Quality and customer service drive Rotella’s Italian Bakery’s success

Mar 22, 2023 401

Rotella’s Italian Bakery, La Vista, Neb., has seen continued growth and demand for bread, buns and rolls over a 100-year history. The Rotellas attribute their success to two things: quality product and excellent customer service. 

“Quality and service is everything; if you skimp on that, you’re losing,” said Lou Rotella Jr., president and chief executive officer. “Customers can get bad service and bad quality anywhere.” 

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SOURCE: https://www.bakingbusiness.com

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