This week's MTA Hero has gone over two decades without calling sick. Not even once. Tony Ventimiglia is Staten Island's dispatcher who pulls out all the stops. He oversees 29 express routes, six local routes, assists with customer service, and covers bus breakdowns with a spare bus.

"I always go by the theory 'make the job work for you'. At the end of the day, I got 27,000 people to work without a hitch, everyone's happy. That to me is my gratification," Tony said. Tony attributes his pristine attendance to good health and passion for what he does.